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Refund

The refund the law gives you, the refunds we give beyond it, and how to ask for one.

Last updated 17 October 2026

Brainrune sells digital products, plugin licences and credit packs for Brainrune Keywords, and custom work on WooCommerce stores. Nothing is shipped, so there is nothing to send back. This page explains the refund you are entitled to by law, the refund we give beyond that, and how to ask for one. It sits alongside our Terms of Service.

The seller is Brainrune, based in Romania, reachable at contact@brainrune.com.

The refunds we give anyway

Plugin licences

If a Pro plugin does not work on your site and we cannot fix it within 14 days of your purchase, you get the full amount back. We only ask that you write to us and let us try: most problems are a conflict with another plugin and take a day to solve. Asking for help does not shorten the 14 days.

The free version of every plugin is on WordPress.org. Install it first and you will know before you pay whether it fits your store.

Renewals

We email you before every renewal, before the card is charged. If a renewal goes through and you tell us within 14 days that you no longer want the licence, and it has not been used since the renewal, we refund that renewal in full.

Credit packs for Brainrune Keywords

A pack can be refunded in full within 14 days of purchase as long as no credit from it has been spent. Once you have run a report from a pack, the pack is used, because the data behind the report was bought from a third party the moment you pressed Run. A sample report is available without an account, so you can see what a report contains before you buy.

If a report returns nothing because our data provider failed, its credits go back to your account automatically. You do not need to ask.

Something charged by mistake

A duplicate charge, a charge for something you did not order, or a renewal taken after you cancelled is refunded in full whenever you notice it, with no time limit.

Subscriptions

Pro licences and maintenance plans are subscriptions, paid monthly or yearly. You can cancel a licence at any time from your account, and a maintenance plan by email, with the notice stated in your offer. Cancelling stops the next payment and you keep what you paid for until the end of the current period. Cancelling does not refund the current period, except in the cases in section 2.

Credit packs are one-off purchases and never renew by themselves.

What is not refunded

  • Credits spent on reports that ran correctly, including a report run on the wrong keyword or the wrong market.
  • Credits that expired unused.
  • A licence period that has already run, while the plugin worked as described.
  • Custom work delivered and accepted, apart from fixing defects under the 30-day warranty in the Terms.
  • Results. Search volumes, rankings, traffic and advertising outcomes depend on third parties, and an estimate that turns out wrong is not a defect.
  • Purchases made through a reseller or a marketplace, which are refunded by whoever sold them.

None of this limits your rights when a product is faulty. If a plugin or a piece of work does not do what we said it would, you are entitled to have it brought into conformity, or to a price reduction or a refund, under Government Ordinance 141/2021 on digital content and services. Those rights last two years and are not affected by the time limits above.

If we stop selling something

If we close Brainrune Keywords, unused credits bought in the previous 12 months are refunded pro rata, without you having to ask. If we stop selling a plugin, the current licence period runs to its end and is not renewed.

How to ask for a refund

Write to contact@brainrune.com from the address on the order, or open a ticket from your account, and give us the order number and one line about what went wrong. You may use the withdrawal form below, but any clear statement is enough.

We answer within one working day. An approved refund is paid within 14 days of our decision, to the card or account you paid from, in the currency you paid, at no cost to you. Your bank may take a few more working days to show it.

When a licence is refunded, its key stops working and the Pro features switch off. When a credit pack is refunded, its credits are removed from your account.

Business customers

The statutory right of withdrawal belongs to consumers. If you buy with a company VAT or registration number on the invoice, it does not apply to you, but everything we promise in section 2 does, on the same terms.

Disputes

Please write to us first. Almost everything is settled in one email. If we cannot agree, a consumer in Romania may complain to the National Authority for Consumer Protection, ANPC, and use its alternative dispute resolution service (SAL) under Government Ordinance 38/2015. A consumer in another EU country may use the dispute resolution body of their own country. None of this takes away your right to go to court.

If you disagree with a charge, tell us before you open a dispute with your bank. A chargeback opened without contacting us first suspends the account and its licences until the bank closes the case.

Model withdrawal form

Fill in and send this form only if you want to withdraw from the contract. Send it to contact@brainrune.com.

To Brainrune, contact@brainrune.com:
I hereby give notice that I withdraw from my contract for the supply of the following digital content or service:
Ordered on:
Order number:
Name of the consumer:
Address of the consumer:
Signature of the consumer (only if this form is sent on paper):
Date:

Changes to this page

When this page changes, the date at the top changes with it. The version in force when you placed your order is the one that applies to that order.